News — IVR

The following is a basic IVR and the steps to create it. (TelOnline has multiple customer running their IVRs with Digium Switchvox & Asterisk platform, on the cloud and on premise) This IVR does the following: Answers the main line with a recorded greeting. If it is after business hours, an additional message gives the normal business hours. Explains to callers that if they know their party’s extension, they can dial it at any time. (This is considered the beginning of the main IVR, so if we send callers back to the beginning of the menu we don’t force them to...