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The following is a basic IVR and the steps to create it. (TelOnline has multiple customer running their IVRs with Digium Switchvox & Asterisk platform, on the cloud and on premise) This IVR does the following: Answers the main line with a recorded greeting. If it is after business hours, an additional message gives the normal business hours. Explains to callers that if they know their party’s extension, they can dial it at any time. (This is considered the beginning of the main IVR, so if we send callers back to the beginning of the menu we don’t force them to...

HOSTED PBX OR HOSTED VOIP OVERVIEW Hosted PBX or hosted VoIP, otherwise known as a Cloud-based phone system, is one where the provider houses the OP PBX in their data center as well as handles the technology required to provide the services to the phone system. The desk sets connect to the internet network at the customer’s site and the call, signaling, and features are handled through an IP PBX server at the provider’s location. The provider of the hosted PBX charges a monthly fee for the service as opposed to an up-front capital expense with on-premises system. There are...

Centre su Atención en sus negocios, que TelOnline le soportará en sus telecomunicaciones. Soluciones a la Medida de su Empresa con Asterisk Actualice su sistema de telecomunicaciones. Implemente y administre su Asterisk Call Center en la Nube. Controle su oficina desde su Android o iOS. No pierda llamadas de sus clientes, automatice los sistemas para atención. Monitoree sus llamadas en tiempo real y con sistemas de grabación. Analice las estadísticas de las llamadas de su negocio y empleados. Mejore su operación de Telemarketing, Ventas, Cobranza, Atención a Clientes y Helpdesk TelOnline como Proveedor de Telefonia IP Asterisk, mediante Soluciones de...